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  2. You receive an NDR message in an Exchange Server 2007 environment when you try to send an e-mail message to an address type that is supported by a fax connector

You receive an NDR message in an Exchange Server 2007 environment when you try to send an e-mail message to an address type that is supported by a fax connector

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Symptoms

In a Microsoft Exchange Server 2007 environment, you try to send an e-mail message to an address type that is supported by a fax connector. However, the e-mail message cannot be sent successfully. Additionally, you receive a non-delivery report (NDR) message that resembles the following:
Delivery has failed to these
		  recipients or distribution lists:
		  '<someone>'
		  <mailto:<someone>@<example.com>>
		  The recipient's e-mail address was not found in the recipient's e-mail
		  system. Microsoft Exchange will not try to redeliver this message for you.
		  Please check the e-mail address and try resending this message, or provide the
		  following diagnostic text to your system administrator. _____ Sent by
		  Microsoft Exchange Server 2007 Diagnostic information for administrators:
		  Generating server: xxxx.com
		  <someone>@<example.com>>
		  <mailto:<someone>@<example.com>>
		  #550 5.1.1 RESOLVER.ADR.RecipNotFound; not found
		  ##

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Resolution

To resolve this problem, disable the third-party e-mail disclaimer program that is named Exclaimer. To do this, follow these steps:
  1. Start the Exchange Management Shell.
  2. At the command prompt, type disable-transportagent -identity <servername>-exclaimersmtpagent, and then press ENTER.
  3. Type disable-transportagent -identity <servername> -exclaimerroutingagent, and then press ENTER.
Note You can verify the status of the Exclaimer program by running the get-transportagents cmdlet at the command prompt.

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More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: KB952773, kbprb, kbtshoot, kbexpertiseinter

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Article Info
Article ID : 952773
Revision : 1
Created on : 6/17/2008
Published on : 6/17/2008
Exists online : False
Views : 260