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You cannot see the Mailbox role in the Exchange Management Console after certain updates are automatically installed

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Symptoms

You cannot view the Mailbox role in the Exchange Management Console after Microsoft Exchange Server 2007 Update Rollup 2 or Exchange Server 2007 Update Rollup 3 is automatically installed by Windows Update. Additionally, you may receive the following error message:
Active Directory server is not available. Error message: A local error occurred.

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Resolution

To resolve this issue, follow these steps:
  • Use a domain administrator account to log on to the computer.
  • Rename the administrator profile.
  • Log off the computer, and then use the domain administrator account to log on again.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB948908, kbtshoot, kbexpertiseinter, kbexchesm

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Article Info
Article ID : 948908
Revision : 1
Created on : 3/11/2008
Published on : 3/11/2008
Exists online : False
Views : 262