Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Error message when you use the Sysprep tool on a Windows Vista-based computer: "A fatal error occurred while trying to sysprep the machine"

Error message when you use the Sysprep tool on a Windows Vista-based computer: "A fatal error occurred while trying to sysprep the machine"

View products that this article applies to.

Symptoms

When you use the System Preparation (Sysprep) tool on a Windows Vista-based computer, you may receive the following error message:

A fatal error occurred while trying to sysprep the machine.
Additionally, an error message that resembles the following is logged in the Setuperr.log file:

Date
Time, Error [0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 31

↑ Back to the top

Cause

This error message is designed to prevent the deployment of a corrupted image. When you run the Sysprep tool, its progress is tracked through each of the phases of Sysprep. Sysprep does not have a way to roll back when it experiences errors.

↑ Back to the top

Resolution

When you experience this error, you must re-create the image. You cannot correct the problem with the image. When the Sysprep tool runs, it clears the %windir%\system32\sysprep\panther\setupact.log file. Therefore, it is not possible to see what failed the last time that the Sysprep tool was run. To see what failed when you last ran the Sysprep tool, you must have a copy of the %windir%\system32\sysprep\panther\setupact.log file that existed before you ran Sysprep.


Note Before you create a new image or run the Sysprep tool again, we recommend that you save the contents of the following folders:
  • %Windir%\Panther
  • %Windir%\System32\Sysprep\Panther
Note Make sure that you save the contents of all the subfolders of these two folders.

↑ Back to the top

Keywords: kb, kbtshoot, kberrmsg, kbexpertisebeginner, kbprb

↑ Back to the top

Article Info
Article ID : 947212
Revision : 1
Created on : 1/7/2017
Published on : 6/21/2014
Exists online : False
Views : 294