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The System Attendant Service May Fail to Start on Exchange Server 2007 With NWLink Protocol Installed


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Source: Microsoft Support

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Action

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

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Result



When you try to install Microsoft Exchange Server 2007 Mailbox role, the setup fails because the Exchange System Attendant service cannot start.

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Cause



The following error events may be found from Application event log:

Event Type: Error
Event Source: MSExchangeSA
Event Category: General
Event ID: 1005
Description:
Unexpected error An unknown error has occurred. ID no: ffffffec Microsoft Exchange System Attendant occurred.

Event Type: Error
Event Source: MSExchangeSA
Event Category: General
Event ID: 2060
Description:
The DSProxy failed to start, error '%1'.

The Exchange System Attendant service may also fail to start on a server with Exchange Server 2007 already installed.

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Resolution



This problem occurs because the NWLink protocol is enabled on your network interface card (NIC), which is an unsupported scenario.

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Disclaimer



To resolve this problem, perform the following steps to disable the NWLink protocol on your NIC:

1. Click Start, and click Control Panel to open it. Double-click Network Connections in Control Panel.
2. Right-click on your network interface card (NIC) and click Properties.
3. In the Properties dialog box, on the General tab, uncheck the checkboxes beginning with NWLink in the �This connection uses the following items:� list.
4. Click OK to close the Properties dialog box.

After NWLink protocol is disabled from your NIC, reboot the server and run Exchange Server 2007 setup again.

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Keywords: KB944301, kbrapidpub, kbnomt

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Article Info
Article ID : 944301
Revision : 1
Created on : 10/26/2007
Published on : 10/26/2007
Exists online : False
Views : 303