The Exchange Management Console crashes when you redraw a mailbox in the Recipient Configuration node in Exchange 2007

The Exchange Management Console crashes when you redraw a mailbox in the Recipient Configuration node in Microsoft Exchange Server 2007.

The following error is logged in the move-Mailbox---.log file: Note This file is located in the C:\Program Files\Microsoft\Exchange Server\Logging\MigrationLogs folder.

The following events are logged in the Application log:

Event ID : 9533
Category : General
Source : MSExchangeIS
Mailbox Store Type : Information
Machine : EXCHANGE1
Message : The user account for 'alias@contso.com' does not exist in the directory or is not enabled for Exchange mail. This mailbox will be removed from mailbox store 'Exchange1 Storage Group/Users G-L' in 30 days

Event ID : 1203
Category : General
Source : MSExchangeIS
Mailbox Store Type : Error
Machine : EXCHANGE1
Message : Failed to delete the mailbox of /O=USPSOIG/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=User1 with error 0x8004010f. Data: 5B 44 49 41 47 5F 43 54 58 5D 00 00 06 02 00 00 [DIAG_CTX]

Event ID : 10001
Category : General
Source : MSExchangeIS
Mailbox Store Type :
Error Machine : EXCHANGE1
Message : The folder with folder ID %1 could not be deleted. Additional information: %2.

This problem occurs because Exchange 2007 cannot delete the folder hierarchy of the mailbox in the source server during the move mailbox operation. The mailbox is moved successfully from the source server to the destination server. However, the move mailbox operation cannot delete the mailbox at the source server after the mailbox is moved. Therefore, the partially deleted mailbox has the same GUID as the active mailbox that causes the Exchange Management Console to crash.

To resolve this problem, install Update Rollup 5 for Exchange 2007. For more information about Update Rollup 5 for Exchange Server 2007, see the following Exchange Help topic: For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic: After you install Update Rollup 5 for Exchange Server 2007, the following event ID 10002 message may be logged during the move mailbox operation:

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: General
Event ID: 10002
Description:
Failed to delete mailbox with error %1.

Event ID 10002 identifies the partially deleted mailbox that cannot be removed from the source server. As soon as you determine the partially deleted mailbox, remove the mailbox manually. To do this, use one of the following methods:

• Move the mailbox back to the source server.
  
  Note The move mailbox operation may fail. However, the disconnected mailbox will be removed during the move mailbox operation.
• Set the deleted mailbox retention period to zero (0).
  
  For more information about how to configure the deleted mailbox retention period in Exchange 2007, visit the following Microsoft Web site:
  http://technet.microsoft.com/en-us/library/bb125047.aspx

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about this issue for Exchange 2003, click the following article number to view the article in the Microsoft Knowledge Base: