Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Error message when you try to install the Exchange Best Practices Analyzer on a Windows Vista-based computer: "There is a problem with this Windows Installer package"


View products that this article applies to.

Symptoms

When you try to install the Microsoft Exchange Best Practices Analyzer on a Windows Vista-based computer, you receive the following error message:
There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
Additionally, an event that resembles the following is logged in the Application log:
Log Name: Application
Source: MsiInstaller
Event ID: 11721
Task Category: None
Level: Error
Keywords: Classic
Description:
Product: Microsoft Exchange Server Best Practices Analyzer Tool -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: CA_INSTALL_HBA, location: Drive:\Program Files\ExBPA\Support\hbains.exe, command: /install-schema-noeula-quiet

↑ Back to the top


Cause

This issue occurs if you install the Exchange Best Practices Analyzer 2.7 or an earlier version of the Exchange Best Practices Analyzer. The Exchange Best Practices Analyzer 2.7 and earlier versions of the Exchange Best Practices Analyzer are incompatible with Windows Vista.

↑ Back to the top


Resolution

Install the Exchange Best Practices Analyzer 2.8 or a later version of the Exchange Best Practices Analyzer. To obtain Exchange Best Practices Analyzer 2.8, visit the following Microsoft Web site: Note Before you install the tool, the computer must meet the following requirements:
  • The Microsoft .NET Framework 1.1 must be installed. To download the .NET Framework 1.1 and the latest service pack for the .NET Framework 1.1, visit the following Microsoft Web site:
  • The Internet Information Services (IIS) Common HTTP Features component must be enabled. To enable this component, follow these steps:
    1. Click Start
      , type Programs and Features in the Start Search box, and then click Programs and Features in the Programs list.
    2. Under Tasks, click Turn Windows features on or off.

      If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
    3. Expand Internet Information Services, and then expand World Wide Web Services.
    4. Click to select the Common Http Features check box, and then click OK.

↑ Back to the top


More information

When you use the Exchange Best Practices Analyzer, run the tool as an administrator. You can configure the Exchange Best Practices Analyzer to run as an administrator every time that you use the tool. To do this, follow these steps:
  1. Click Start
    , type Best Practices Analyzer Tool in the Start Search box, right-click Best Practices Analyzer Tool in the Programs list, and then click Properties.
  2. Click the Compatibility tab, and then click to select the Run this program as an administrator check box under Privilege Level.
If you do not run the tool as an administrator, updates are not successfully downloaded to the computer.

↑ Back to the top


Keywords: kberrmsg, kbtshoot, kbprb, kbexpertiseinter, KB938010

↑ Back to the top

Article Info
Article ID : 938010
Revision : 3
Created on : 10/31/2007
Published on : 10/31/2007
Exists online : False
Views : 365