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Exchange services do not start after you install Windows Server 2003 Service Pack 2

View products that this article applies to.

Symptoms

After you install Microsoft Windows Server 2003 Service Pack 2 (SP2) on a server, the following services do not start:
  • Microsoft Exchange Information Store service
  • Microsoft Exchange Transport service
Additionally, you may receive the following error message when you start the server:
Error 1068: The dependency service or group failed to start

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Cause

This problem occurs after you install Windows Server 2003 SP2 on a server that is running the following products:
  • Microsoft Exchange Server 2007
  • Microsoft Forefront Security for Exchange Server
  • Microsoft Windows SharePoint Services 3.0

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Resolution

To resolve this problem, download and install Update Rollup 1 for Microsoft Forefront Security for Exchange Server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
936831 Description of Hotfix Rollup 1 for Microsoft Forefront Security for Exchange Server

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

The following error message is logged in the Antigen Program Log.txt file:

ERROR: DsBind failed 1355

Description of fix: Antigen will now pass the domain controller name to DsBind instead of to a NULL value. This will enable Microsoft Antigen and Exchange 2007 to start correctly.

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Keywords: KB936541, kbprb, kbfix, kbexpertiseadvanced, kbtshoot

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Article Info
Article ID : 936541
Revision : 4
Created on : 11/29/2007
Published on : 11/29/2007
Exists online : False
Views : 473