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Internet Explorer 7 closes immediately when you start Internet Explorer 7


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Symptoms

When you start Windows Internet Explorer 7, Internet Explorer 7 closes immediately. When an application uses the Internet Explorer Web browser control, the application closes immediately.

Additionally, you may receive the following error message when you start Internet Explorer 7 or when you start the application that uses the Internet Explorer Web browser control:
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL.

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Cause

This problem may occur if the PSAPI.dll file is registered incorrectly.

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Resolution

To resolve this problem, remove or rename all the instances of the PSAPI.dll file that are located in the folder for the application that closes. The PSAPI.dll file is a component that is not redistributable. The PSAPI.dll file must only be located in the Windows folder or in the Windows\System32 folder.

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Keywords: KB932540, kbprb, kbtshoot

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Article Info
Article ID : 932540
Revision : 2
Created on : 10/27/2007
Published on : 10/27/2007
Exists online : False
Views : 409