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The attachment is not displayed when you use Outlook 2003 to open an e-mail message that contains an attachment


View products that this article applies to.

Symptoms

When you use Microsoft Office Outlook 2003 to open an e-mail message that contains an attachment, the attachment is not displayed. This problem occurs if the following conditions are true:
  • The mail server is running Microsoft Exchange Server 2007.
  • The e-mail message contains a Content-Disposition header that resembles the following header.
    Content-Type: image/jpeg; name="abc.JPG"
    Content-Disposition: inline; filename="abc.JPG"
Note You can identify the inline attachment by viewing the raw MIME of the e-mail message.

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Resolution

To resolve this problem, install Update Rollup 3 for Exchange Server 2007. For more information about Update Rollup 3 for Exchange Server 2007, see the following Exchange Help topic: For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:

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Workaround

To work around this problem, use one of the following methods:
  • In Outlook 2003, save the attachment locally, and then view the attachment.
  • Use Microsoft Office Outlook Web Access 2007 to view the attachment.
  • Use Microsoft Office Outlook 2007 to view the attachment.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
For more information about the Content-Disposition header, visit the following Web site:

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Keywords: KB930468, kbqfe, kbexpertiseinter

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Article Info
Article ID : 930468
Revision : 6
Created on : 8/31/2007
Published on : 8/31/2007
Exists online : False
Views : 406