The DoSnapshotSet method may stop responding in the Exchange store, and a backup application stops responding on an Exchange 2007 server

On a server that is running Microsoft Exchange Server 2007, you use a backup application that calls the DoSnapshotSet method. However, the call may stop responding (hang) in the Exchange store because of an intermittent disk error. Then, when you try to use the backup application to call the AbortBackup method, the backup application stops responding.

Service pack information

This problem was first corrected in Exchange 2007 Service Pack 1.

Update information

To resolve this problem, install Update Rollup 1 for Exchange Server 2007. For more information about Update Rollup 1 for Exchange Server 2007, see the following Exchange Help topic: For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Exchange 2007 Service Pack 1.