Meeting acceptance messages from users in an external domain are not delivered in Exchange 2000 Server

Consider the following scenario. A user in a Microsoft Exchange 2000 Server organization sends a meeting request to users in an external domain. The users in the external domain accept the meeting request. In this scenario, the meeting acceptance messages are not delivered. And, the users in the external domain receive non-delivery reports (NDR). The meeting acceptance messages are queued in the local delivery queue. Additionally, the following event may be logged in the Application log:

Event ID: 327
Event Type: Warning
Source: MSExchangeTransport
Category: Exchange Store Driver
Description: The following call : EcSetFileHandleProp to the store failed. Error code : -2147417836. MDB : xxxx. FID : . MID : . File : xx.EML.

Note An event ID 327 message that includes error code -2147418113 may also be logged

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup before you install the hotfix.

For more information about how to obtain both these software updates, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.