You do not receive any results when you use the Outlook Search feature with Exchange 2000 Server

When you use the Search feature in Microsoft Outlook to search a mailbox that is located on a server that is running Microsoft Exchange 2000 Server, you do not receive any results. Additionally, the Search window stops responding. These symptoms no longer occur if you perform either of the following tasks:

• You dismount the store and then mount it.
• You restart the Microsoft Exchange Information Store service.

However, the symptoms occur again after some time.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) before you install the hotfix.

Restart requirement

You do not have to restart the computer after you install the hotfix. However, the Microsoft Exchange Information Store Service and all dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this version has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.