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An attached e-mail message is blank when you view the message in Outlook in an Exchange Server 2003 organization or in an Exchange 2000 Server organization


View products that this article applies to.

Symptoms

In a Microsoft Exchange Server 2003 organization or in a Microsoft Exchange 2000 Server organization, you receive an e-mail message that has an attached e-mail message in Microsoft Outlook. When you view the attached message, the message is blank. This problem occurs when all the following conditions are true:
An event sink is registered on the Exchange store in the Exchange Server organization. Additionally, the event sink is active.

Note An event sink may be registered by third-party antivirus software services.
Outlook is configured as a MAPI client.
A rule that automatically forwards the received message is configured in Outlook.
The content type of the attached message is "message/rfc822."
Similarly, the recipient of the automatically forwarded message receives a blank attachment.

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Workaround

Do not use an event sink on the Exchange store.
Do not use a rule that automatically forwards messages in Outlook.
Use a non-MAPI client to receive and forward messages.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB899475, kbprb, kbtshoot

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Article Info
Article ID : 899475
Revision : 5
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 276