The Favorite Folders pane may display incorrect information about unread e-mail messages that are in Outlook public folders in an Exchange 2000 Server or Exchange Server 2003 environment

You may experience the following symptoms in the Favorites Folder pane in Microsoft Outlook:

• The Favorite Folders pane may display incorrect information about unread e-mail messages that are in public folders.
• The unread e-mail message count does not appear adjacent to the public folder in the Favorite Folders pane.

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Exchange 2000 Server

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Exchange 2000 Server Service Pack 3 and the following update rollup installed to apply this hotfix:


For more information about Exchange 2000 Server Service Pack 3, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the Exchange System Attendant and other dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

Exchange 2000 Server retains read and unread properties for e-mail messages that are located in public folders on a per-user basis. This feature enables individual users to view their unread e-mail message count for each mail folder that is in their Outlook client. The unread e-mail message count appears in parentheses adjacent to each public folder. However, the unread e-mail message count does not appear as expected for public folders that are added to the Favorite Folders pane of a user.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.