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Users cannot synchronize Outlook 2000 or Outlook 2002 offline folders with Exchange 2000 Server

View products that this article applies to.

Symptoms

When a user tries to synchronize Microsoft Outlook 2000 or Microsoft Outlook 2002 offline folders with Microsoft Exchange 2000 Server, the offline folders do not synchronize.

Additionally, there is an e-mail message in the Deleted Items folder. The body of the e-mail message contains errors that are similar to the following errors:
16:05:22 Synchronizing Hierarchy
16:05:22 Terminated in error
16:05:22 [80070057-501-80070057-733]
16:05:22 The client operation failed.
16:05:22 Microsoft Exchange Server Information Store

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Resolution

Hotfix information

You must apply the hotfix on Exchange 2000 Server.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install the hotfix.

Restart requirement

You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name
   ---------------------------------------------------------
   16-Jul-2005  06:42  6.0.6617.79     2,342,912  Mdbmsg.dll       
   18-Jul-2005  22:34  6.0.6617.79     4,710,400  Store.exe

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB886796, kbpubtypekc, kbbug, kbexchange2000presp4fix, kbfix, kbhotfixserver, kbqfe, kbautohotfix

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Article Info
Article ID : 886796
Revision : 5
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 359