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Delivery Status Notification messages contain an empty character set after you install the hotfix from Microsoft Knowledge Base article 819831


View products that this article applies to.

Symptoms

After you install the hotfix that is described in Microsoft Knowledge Base article 819831 on a computer that is running Microsoft Exchange 2000 Server, all Delivery Status Notification (DSN) messages, such as non-delivery reports (NDR) or delivery reports, contain an empty character set.

The following is an example of an empty character set in a DSN message:
Content-Type: text/plain; charset=

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Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: Message categorizer The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------
   05-Dec-2003  05:29  6.0.6544.0        507,904  Phatq.dll      				
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378� XGEN: How to obtain the latest Exchange 2000 server service pack

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
819831� XADM: Delivery Status Notification messages do not appear correctly for some recipients after you configure the SMTP virtual server to use the French language

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Keywords: KB833403, kbbug, kbexchange2000presp4fix, kbfix, kbqfe, kbtransport, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 833403
Revision : 6
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 294