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  2. You may receive a "Cannot find this item, it may be deleted" error message when you use Microsoft Outlook Web Access to move or to copy an e-mail message in Exchange 2000 Server or in Exchange Server 2003

You may receive a "Cannot find this item, it may be deleted" error message when you use Microsoft Outlook Web Access to move or to copy an e-mail message in Exchange 2000 Server or in Exchange Server 2003

View products that this article applies to.

Symptoms

The subject line of an e-mail message in the Inbox contains a number and a tilde (~). For example, the Subject box includes the following text: 1~1. You use Microsoft Outlook Web Access 2003 or Microsoft Outlook Web Access 2000 to move or to copy this message from the Inbox to a new folder. If the name of the folder includes Double-Byte Character Set (DBCS) characters, you may receive the following error message:
Cannot find this item, it may be deleted
Subsequently, the copy or move operation fails.

If you set the language setting for the computer to English-United States, this problem does not occur.

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Resolution

Microsoft Exchange 2000 Server

Update rollup information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870540� Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
     Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Oct-2003  07:31  6.0.6521.0      3,915,776  Cdoex.dll        
   15-Oct-2003  07:25  6.0.6521.0        851,968  Davex.dll        
   15-Oct-2003  07:25  6.0.6521.0         53,248  Davexpc.dll      
   15-Oct-2003  07:22  6.0.6521.0        131,072  Drviis.dll       
   15-Oct-2003  07:22  6.0.6521.0        577,536  Dsaccess.dll     
   15-Oct-2003  06:33  6.0.6521.0        184,320  Dscmsg.dll       
   15-Oct-2003  06:33  6.0.6521.0        962,560  Emsmdb32.dll     
   15-Oct-2003  07:25  6.0.6521.0      2,179,072  Ese.dll          
   15-Oct-2003  07:25  6.0.6521.0         40,960  Eseperf.dll      
   08-Sep-2003  10:18                      6,991  Eseperf.hxx
   15-Oct-2003  07:25                    391,634  Eseperf.ini
   15-Oct-2003  07:31  6.0.6521.0      3,575,808  Excdo.dll        
   15-Oct-2003  07:22  6.0.6521.0        262,144  Exmime.dll       
   15-Oct-2003  07:25  6.0.6521.0        143,360  Exodbesh.dll     
   15-Oct-2003  07:25  6.0.6521.0         57,344  Exodbpc.dll      
   15-Oct-2003  07:25  6.0.6521.0        200,704  Exodbprx.dll     
   15-Oct-2003  07:25  6.0.6521.0      2,179,072  Exoledb.dll      
   15-Oct-2003  07:20  6.0.6521.0         81,920  Exosal.dll       
   15-Oct-2003  07:25  6.0.6521.0        307,200  Exprox.dll       
   15-Oct-2003  06:36  6.0.6521.0        143,360  Exschema.exe     
   15-Oct-2003  07:25  6.0.6521.0        315,392  Exsmtp.dll       
   15-Oct-2003  06:38  6.0.6521.0        675,840  Exwform.dll      
   15-Oct-2003  07:23  6.0.6521.0         40,960  Jcb.dll          
   15-Oct-2003  06:13  6.0.6521.0         49,152  Mdbevent.dll     
   15-Oct-2003  06:30  6.0.6521.0      2,285,568  Mdbmsg.dll       
   15-Oct-2003  06:15  6.0.6521.0         32,768  Mdbrole.dll      
   15-Oct-2003  07:23  6.0.6521.0         24,576  Mdbtask.dll      
   15-Oct-2003  07:19  6.0.6521.0         94,208  Peexch50.dll     
   15-Oct-2003  07:20  6.0.6521.0        397,312  Phatcat.dll      
   15-Oct-2003  07:23  6.0.6521.0        532,480  Reapi.dll        
   15-Oct-2003  07:25  6.0.6521.0        311,296  Resvc.dll        
   15-Oct-2003  07:21  6.0.6521.0      4,657,152  Store.exe        
   15-Oct-2003  06:38  6.0.6521.0      3,735,552  Wmtemplates.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378� How to obtain the latest Exchange 2000 Server service pack

Microsoft Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993� How to obtain the latest service packs for Exchange Server 2003

Hotfix information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Aug-2003  08:07  6.5.6980.20     1,064,960  Davex.dll        
   22-Aug-2003  08:11  6.5.6980.20     3,618,816  Excdo.dll        
   22-Aug-2003  08:07  6.5.6980.20     2,536,960  Exoledb.dll

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB824677, kbpubtypekc, kbbug, kbfix, kbqfe, kbexchowa, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 824677
Revision : 7
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 281