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Hyperlinks do not work in Outlook Express or in Word

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Problem description

In Microsoft Outlook Express or in Microsoft Word, nothing happens when you click a hyperlink.

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

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Fix it for me

To fix this problem automatically, click the
Fix it button or link. Click
Runin the
File Downloaddialog box, and follow the steps in the Fix it wizard.




Notethis wizard may be in English only; however, the automatic fix also works for other language versions of Windows.


Noteif you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.


Next, go to the "Did this fix the problem?" section.

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Let me fix it myself

To fix this problem, follow these steps:
  1. Click Start, click Run, type the following command in the Run dialog box, and then click OK:
    regsvr32 urlmon.dll
  2. Repeat step 1 for each of the following commands:

    regsvr32 mshtml.dll

    regsvr32 shdocvw.dll

    regsvr32 browseui.dll

    regsvr32 msjava.dll

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Did this fix the problem?

Check whether the problem is fixed by clicking a hyperlink in Outlook Express or in Word. If the hyperlink works, you are finished with this article. If the problem is not fixed, you can contact support.

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Keywords: kbexpertiseinter, kbsurveynew, kbmsifixme, kbfixme, kbentirenet, kbprb, kb

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Article Info
Article ID : 823301
Revision : 3
Created on : 4/17/2018
Published on : 4/17/2018
Exists online : False
Views : 533