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"The document could not be created" error message appears when you click New Document on a Windows SharePoint Services list view page

View products that this article applies to.

Symptoms

When you click New Document on a Windows SharePoint Services list view page, you receive the following error message:
The document could not be created. The required application may not be installed properly, or the template for this Document Library cannot be opened. Please try the following:
  1. Check the General Settings for this Document Library for the name of the template, and install the application necessary for opening the template. If the application was set to install on first use, run the application and then try creating a new document again.
  2. If you have permission to modify this Document Library, go to General Settings for the library and configure a new template.

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Cause

This issue occurs if you use Microsoft Office FrontPage 2003 to create a new page, and then the new page is used as a template file for the New Document in the list view page.

By default, FrontPage 2003 does not insert the Generator tags and ProgID tags in new pages. The New Document link on a Windows SharePoint Services list view page requires the Generator tag and ProgID tags in the page so that the page can be opened in FrontPage.

Note By default, the Generator and ProgID tags are inserted in new pages in versions of FrontPage earlier than FrontPage 2003.

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Resolution

To resolve this problem, open the template by using FrontPage, and then insert the following Generator tags and ProgID tags between the <head> and </head > tags of the page that is to be used as a template file for the New Document in the list view page:
 



<meta name="GENERATOR" content="Microsoft FrontPage 6.0">


<meta name="ProgId" content="FrontPage.Editor.Document">
For example, the HTML code should appear similar to the following: 


<html>

<head>

<meta name="GENERATOR" content="Microsoft FrontPage 6.0">

<meta name="ProgId" content="FrontPage.Editor.Document">

<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">

<title>New Page 1</title>

</head>

<body>

</body>

</html>
You can also change the default behavior of Microsoft Office FrontPage 2003 so that the Generator tags and ProgID tags are automatically inserted in new pages. To do this, follow these steps:
  1. Start FrontPage, and then click Page Options on the Tools menu.
  2. Click the Authoring tab, click to select the Generator and ProgID tags check box, and then click OK.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB821515, kberrmsg, kbbug, kbfix, kbtshoot

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Article Info
Article ID : 821515
Revision : 8
Created on : 9/27/2006
Published on : 9/27/2006
Exists online : False
Views : 430