Service Pack Information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841�
How to obtain the latest Office XP Service Pack
Part 1: Download and install the hotfix
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------------------------
24-May-2003 00:04 4,817,040 Excelop.msp (Client Update)
24-May-2003 01:14 16,584,900 Excelff.msp (Full-file Update)
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
---------------------------------------------------
23-May-2003 02:38 10.0.5320.0 9177672 Excel.exe
Important information before you install the hotfix
- The full-file version of this hotfix installs on Microsoft
Office XP Service Pack 1 (SP-1). However, the full-file version has not been
tested to the same extent on that version as it has on Microsoft Office XP
Service Pack 2 (SP-2). Some unanticipated file conflicts are possible. This
configuration is supported, but not recommended.
- The client version of this hotfix is a post-Office XP SP-2
fix. To install the hotfix, you must have Office XP SP-2 installed.
For more information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
325671�
Description of the Office XP Service Pack 2 (S)
- The client version of this hotfix requires Microsoft
Windows Installer 2.0 or later.
For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537�
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
Part 2: Activate the update
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To activate this hotfix, follow these steps:
- Quit Excel.
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click to select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Excel\Options
- After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD.
- Type DefaultCPG, and then press ENTER.
- Right-click DefaultCPG, and then click Modify.
- In the Value data box, type 1252, and then click OK.
- On the File menu, click Exit to quit Registry Editor.
Note In step 8, type the code page that you want. For example, type
1252 for Western European Languages. Make sure that you set the base to decimal.
For more
information about supported code pages, visit the following Microsoft Web site: