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Arabic emails when send using a UTF8 Client cannot be read in OWA 2000

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Symptoms

When you send an Arabic Email message from a UTF8 CodePage Client such as hotmail, the message is received with unrecognized characters in Exchange 2000 OWA and changing the encoding to Arabic (windows 1256) from the view menu/encoding does not help

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Cause

The Internet Message Format Character Sets in the Global Settings in Exchange 2000 for MIME and non-MIME is set to Arabic (Windows 1256)

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Resolution

  1. Start Exchange System Manager. To do this, click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
  2. Double-click Global Settings, and then double-click Internet Message Formats. NOTE: The right pane displays a list of the Simple Mail Transfer Protocol (SMTP) policies that are currently defined. The domain column specifies the domains to which the policies apply
  3. Right-click the policy that you want to edit, and then click Properties
  4. Click Message Format
  5. Select Unicode (UTF-8) for your Exchange 2000 organization, and then click OK

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Keywords: KB820508, kbprb, kblangsupparabic, kbbidi

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Article Info
Article ID : 820508
Revision : 2
Created on : 8/25/2008
Published on : 8/25/2008
Exists online : False
Views : 265