The Exchange Information Store Service (Store.exe) Stops Responding in Exmime.dll

When the Microsoft Exchange Information Store service (Store.exe) processes messages with recipient display names that use Unicode Translation Format-8 (UTF-8)-encoded double-byte character set (DBCS) characters, the service may unexpectedly stop responding (crash) in Exmime.dll.

This problem may occur in situations where one or more recipient names in the To: line or the Cc: line of a message contains UTF-8-encoded DBCS characters, and Exchange 2000 incorrectly processes the UTF-8-encoded DBCS characters in the recipient name.

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: Information Store service

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

For additional information about Unicode and character sets in Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base: