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Cannot Open a Web Site, Access Files on a Server, or Save Files to a Server

View products that this article applies to.


You cannot connect to a particular Web site. Additionally, you cannot access files on a particular server or save files to a particular server. You may receive an error message similar to the following:
Documents in this folder are not available. The folder may have been moved or deleted, or network problems may be preventing a connection to the server.
This issue occurs if you are working on a computer running Microsoft Office 2000 or Microsoft Office XP, and if any of the following conditions are true:
  • The Web site is on a server that is running Microsoft Windows SharePoint Services version 2.0.
  • The files that you are trying to access are on a server that is running Windows SharePoint Services version 2.0.
  • You are trying to save articles to a server that is running Windows SharePoint Services version 2.0.

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This issue occurs when the destination Web site address on the computer running Windows SharePoint Services contains non-ASCII characters. The non-ASCII characters may appear in the server name, inclusions and exclusions (for example on a Web query), or Web names.

Note Non-ASCII characters that appear in the names of document libraries, folders, or documents in the Web site do not cause any problems.

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To resolve this issue, upgrade the client computer to Microsoft Office 2003.

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More information

Office XP and earlier versions of Office use an older version of the Web Extender Client (WEC). This older version of WEC uses code-page-encoded URLs instead of the current standard of UTF-8-encoded URLs. Microsoft Internet Information Services (IIS) 5.0 permits code-page-encoded requests with earlier versions of WEC and Windows SharePoint Services. By default, IIS 6.0 and Windows SharePoint Services 2.0 accept only requests that are encoded as UTF-8.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB817934, kbbug, kbnofix, kbinterop

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Article Info
Article ID : 817934
Revision : 7
Created on : 1/11/2006
Published on : 1/11/2006
Exists online : False
Views : 409