The System Cleanup Folder folder is not removed after you install Microsoft Exchange 2000 Server Service Pack 3

After you install Microsoft Exchange 2000 Server Service Pack 3 (SP3), the System Cleanup folder is created by Mailbox Manager. The System Cleanup folder is supposed to replace the old System Cleanup Folder folder. However, the System Cleanup Folder folder is still in the mailbox and still contains items. When you install Exchange 2000 Service Pack 3, you expect the items in the old folder to be moved to the new folder. You expect the old folder to be removed.

Note The System Cleanup Folder folder may use a translated name if a non-English version of Exchange is installed.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.