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  2. XADM: InetInfo.exe Process Stops Responding or Causes an Access Violation in Phatq.dll

XADM: InetInfo.exe Process Stops Responding or Causes an Access Violation in Phatq.dll

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Symptoms

The Microsoft Internet Information Services (IIS) Inetinfo.exe process may either stop responding (hang) or cause an access violation in the Phatq.dll component of Exchange 2000 Server. The call stack information that is generated when this issue occurs may be similar to the following:
00 1083fe3c 60f7cd66 0521cef8 04f81680 0000000e phatq!CDomainMappingTable::HrGetNextHopLink+0x35 (FPO: [Non-Fpo]) (CONV: thiscall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\domain.cpp @ 1863]
01 1083fec0 60f7d55f 00000167 04c0b53b 03da8730 phatq!CDomainMappingTable::HrRerouteLink+0xfb (FPO: [Non-Fpo]) (CONV: thiscall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\domain.cpp @ 3067]
02 1083fed0 60f836ec 77e873a1 00000000 03dc294c phatq!CDomainMappingTable::HrCompleteRerouteDomains+0xf (FPO: [0,0,2]) (CONV: thiscall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\domain.cpp @ 2871]
03 1083fee8 60f8ec3e 00000000 000001ae 77e873a1 phatq!CAQSvrInst::fResetRoutesNextHopCompletion+0xcf (FPO: [Non-Fpo]) (CONV: stdcall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\aqinst.cpp @ 4013]
04 1083fefc 60f8f9aa 7f330184 03dc294c 77e873a1 phatq!CAsyncWorkQueue::fQueueCompletion+0x13 (FPO: [2,0,2]) (CONV: stdcall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asncwrkq.cpp @ 363]
05 1083ff1c 60f8f8c6 77e873a1 03dc2958 77e873b2 phatq!CAsyncQueue::HrProcessSingleQueueItem+0x3e (FPO: [Non-Fpo]) (CONV: thiscall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asyncq.inl @ 412]
06 1083ff34 60f627c8 04c0aa4f 77e873b2 0c523410 phatq!CAsyncQueue::StartThreadCompletionRoutine+0x4e (FPO: [EBP 0x77e873a1] [1,1,4]) (CONV: thiscall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asyncq.inl @ 477]
07 1083ff4c 686287ab 00000000 04c0a9d2 00000000 phatq!AsyncQueueAtqCompletion+0x41 (FPO: [EBP 0x1083ff80] [4,0,4]) (CONV: stdcall) [\\<COMPUTERNAME>\SOURCES\ALL\SRC6249.0\transmt\src\phatq\advqueue\asyncq.h @ 377]
08 1083ff80 68628aa8 00000000 04c0a9d2 0c523414 LSATQ!AtqpProcessContext+0x262 (FPO: [Non-Fpo])
09 1083ffb4 77e887dd 00000000 0c5dfe7c 00000000 LSATQ!AtqPoolThread+0x1a8 (FPO: [EBP 0x1083ffec] [1,4,4])
0a 1083ffec 00000000 68628900 00000000 00000000 KERNEL32!BaseThreadStart+0x52 (FPO: [Non-Fpo]) (CONV: stdcall) [D:\nt\private\wi
Additionally, event ID messages similar to the following messages are logged to the application event log:

Type: Error
Source: MSExchangeTransport
Event ID: 929
Description:
Failed in reading Connector's DS Info Process Id: 2612 Process location: "C:\Program Files\Exchsrvr\Bin\Emsmta.exe" ConnectorDN: ConnectorDN

Type: Warning
Source: MSExchangeIS
Event ID: 9514
Description:
Two objects in the Directory have the same proxy - DNofObject and DNofObject.

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Cause

This problem may occur in situations where the hotfix that is described in the following article in the Microsoft Knowledge Base is installed on the server, and where a NULL value is incorrectly dereferenced in Phatq.dll: For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
328905 XCON: Inetinfo Causes an Access Violate Error When It Tries to Reroute a Deleted Queue

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Resolution

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information

Component: Transport Core
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size      File name
   ---------------------------------------------------
   20-Jan-2003  20:40  6.0.6403.0  499,712   Phatq.dll

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB811302, kbbug, kbexchange2000presp4fix, kbfix, kbqfe, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 811302
Revision : 7
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 343