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"Your request can't be completed right now" when accessing public folder items by using OWA


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Symptoms

When you try to access public folder items by using Outlook on the Web (OWA) in Microsoft Exchange Online, you receive the following error message:


The issue occurs when you try to access Mail items in the public folder. However, you can continue to access the Calendar and Contact items in the public folder.

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Workaround

Use Outlook for desktop or Outlook for Mac to access public folder items. 

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More Information

Microsoft is aware of this issue and is working to fix it. We will post more information in this article when the information becomes available.

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Keywords: vkb231, vkb339, Problems accessing public folders

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Article Info
Article ID : 4486480
Revision : 9
Created on : 1/4/2019
Published on : 1/4/2019
Exists online : False
Views : 2228