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Error "Access denied" when you try to open the Intune blade in the Azure portal


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Symptoms

After you set up a new Intune tenant to use with Intune or a third-party MDM solutions, you experience the following issues:

  • When you try to open the Intune blade, you receive the following error message:

    AppProt_ex1.png

  • When you try to open the App protection policies blade, you receive the following error message:

    Example_2.png

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Cause

This issue occurs if the Intune Azure AD application is disabled.
 
To verify, follow these steps:
  1. Sign in to the Azure portal as a global administrator.
  2. Go to Azure Active Directory > Enterprise Applications > Microsoft Intune > Properties.
  3. Check whether the Enabled for users to sign-in? option is set to No.

    AppProt_ex3.png
 
 

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Resolution

To fix the issue, follow these steps:

  1. Sign in to the Azure portal as a global administrator.
  2. Go to Azure Active Directory > Enterprise Applications > Microsoft Intune > Properties.
  3. Set Enabled for users to sign-in? to Yes, then select Save.
  4. Wait 1–24 hours for the tenant to re-onboard and complete activation before you retry.

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Keywords: InTune, kbContentAuto, Set Up Intune, Sign in to Intune, kbSupportTopic, access denied intune

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Article Info
Article ID : 4469679
Revision : 17
Created on : 9/4/2019
Published on : 9/4/2019
Exists online : False
Views : 3270