Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Event ID 4999 or 1007 if diagnostics service crashes repeatedly in Exchange Server 2013

Event ID 4999 or 1007 if diagnostics service crashes repeatedly in Exchange Server 2013

View products that this article applies to.

Symptoms

Microsoft Exchange diagnostics service crashes repeatedly in a Microsoft Exchange Server 2013 environment. Therefore, the diagnostics service can't create or start performance logs. Additionally, you receive the following error messages in the event logs:

Error 4999 Date/Time  Watson report about to be sent for process id: ProcessID, with parameters: E12IIS, c-RTL-AMD64, VersionNumber, M.E.Diagnostics.Service, M.E.Diagnostics.PerformanceLogger, M.E.D.P.PerformanceLogSet.StartLog, System.ArgumentException, 95c6, VersionNumber.%nErrorReportingEnabled: False %n MSExchange Common ServerName.Contoso.com

Error 1007 Date/Time  Failed to create or start performance logs with error: System.ArgumentException: Value does not fall within the expected range.
at PlaLibrary.DataCollectorSetClass.start(Boolean Synchronous)
at Microsoft.Exchange.Diagnostics.PerformanceLogger.PerformanceLogSet.StartLog(Boolean synchronous)
at Microsoft.Exchange.Diagnostics.PerformanceLogger.PerformanceLogMonitor.CheckPerflogStatus(). Performance log: ExchangeDiagnosticsPerformanceLog. MSExchangeDiagnostics ServerName.Contoso.com

The Task Scheduler stores the old tasks' GUID in memory, and the only way to clear them is to restart the service and clear the tasks manually.

↑ Back to the top

Cause

This issue occurs because the failure counter that's triggered by Task Scheduler exceeds the threshold, and can't retrieve information from associated files.

↑ Back to the top

Resolution

To fix this issue, install Cumulative Update 19 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

References

Learn about the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: kbsurveynew, diagnostics service can't create performance logs, exchange diagnostics service crashes repeatedly, Event 4999, kb, Event 1007, Exchange diagnostics service event 1007 or event 4999, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 4046182
Revision : 27
Created on : 7/30/2020
Published on : 7/30/2020
Exists online : False
Views : 228