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Event ID 4999 or 1007 if diagnostics service crashes repeatedly in Exchange Server 2013

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Symptoms

Microsoft Exchange diagnostics service crashes repeatedly in a Microsoft Exchange Server 2013 environment. Therefore, the diagnostics service can't create or start performance logs. Additionally, you receive the following error messages in the event logs:

Error 4999 Date/Time  Watson report about to be sent for process id: ProcessID, with parameters: E12IIS, c-RTL-AMD64, VersionNumber, M.E.Diagnostics.Service, M.E.Diagnostics.PerformanceLogger, M.E.D.P.PerformanceLogSet.StartLog, System.ArgumentException, 95c6, VersionNumber.%nErrorReportingEnabled: False %n MSExchange Common ServerName.Contoso.com

Error 1007 Date/Time  Failed to create or start performance logs with error: System.ArgumentException: Value does not fall within the expected range.
at PlaLibrary.DataCollectorSetClass.start(Boolean Synchronous)
at Microsoft.Exchange.Diagnostics.PerformanceLogger.PerformanceLogSet.StartLog(Boolean synchronous)
at Microsoft.Exchange.Diagnostics.PerformanceLogger.PerformanceLogMonitor.CheckPerflogStatus(). Performance log: ExchangeDiagnosticsPerformanceLog. MSExchangeDiagnostics ServerName.Contoso.com

The Task Scheduler stores the old tasks' GUID in memory, and the only way to clear them is to restart the service and clear the tasks manually.

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Cause

This issue occurs because the failure counter that's triggered by Task Scheduler exceeds the threshold, and can't retrieve information from associated files.

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Resolution

To fix this issue, install Cumulative Update 19 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbsurveynew, diagnostics service can't create performance logs, exchange diagnostics service crashes repeatedly, Event 4999, kb, Event 1007, Exchange diagnostics service event 1007 or event 4999, kbexpertiseadvanced

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Article Info
Article ID : 4046182
Revision : 27
Created on : 7/30/2020
Published on : 7/30/2020
Exists online : False
Views : 342