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The Read or Unread flag isn't synchronized correctly after you turn off an ActiveSync device overnight in Exchange Server

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Symptoms

Assume that you use an ActiveSync device for email synchronization in a Microsoft Exchange Server 2013 or Exchange Server 2016 environment. After you turn off the device overnight, you may experience synchronization issues for messages in the Read or Unread status.

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Cause

This issue occurs because the sync state isn't initialized correctly for the first synchronization that's made in the next day by the device.

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Resolution

To fix this issue, install one of the following cumulative updates:

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbExpertiseAdvanced, kbfix, kbsurveynew, kbqfe

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Article Info
Article ID : 4024649
Revision : 6
Created on : 6/14/2017
Published on : 6/27/2017
Exists online : False
Views : 283