Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
11-Nov-2002 11:47 12,827,200 Excel.msp
11-Nov-2002 12:36 15,007,308 Excelff.msp
After the hotfix is installed, the global version of this hotfix
will have the file attributes (or later) that are listed in the following
table:
Date Time Version Size File name
---------------------------------------------------------
08-Nov-2002 13:47 10.0.4705.0 9,177,672 Excel.exe
This hotfix is a post-Office XP Service Pack 2 (SP2) hotfix. To install the hotfix, you must have Office XP SP2 installed. For more information about Office XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
325671 Description of Office XP Service Pack 2 (SP2)
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For more information about the Windows Installer requirement for post-Office XP SP2 hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:
330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0