Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.After the hotfix is
installed, the English version of this fix will have the file attributes (or
later) that are listed in the following table. The dates and times for these
files are listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between UTC
and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
------------------------------------------------
26-Nov-2002 03:27 6,663 Readme.txt
26-Nov-2002 03:17 12,885,592 Excel.msp
26-Nov-2002 04:00 15,005,792 Excelff.msp
The English version of this fix should have the following file
attributes or later:
Date Time Version Size File name
---------------------------------------------------------
25-Nov-2002 10:50 10.0.4721.0 9,177,672 Excel.exe