Deleted routing groups are listed in the WinRoute tool; fix requires Exchange 2000 SP3

If you use the WinRoute tool to view the link state table, some routing groups and objects may be listed under the following heading:

This problem may occur if you do not have the correct permissions on the directory service. For example, this problem may occur if you use an account that is not an administrator account and that does not have at least read only permissions on the Exchange branch of Active Directory.

This problem also occurs because of replication latency and timing problems that are related to moving servers from one routing group to another, and then deleting the source routing group.

Cumulative rollup information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A hotfix is available that prevents a certain latency and timing problem. At minimum, apply this hotfix to all routing group masters.

Note that this hotfix does not remove any items under the [Routing groups not found in DS] heading. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

Component: Transport

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

To work around this problem, shut down all Exchange services simultaneously across the organization to remove the routes.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For additional information about a version of this fix that requires Exchange 2000 Server Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base: