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XADM: Error 0x451 When You Try to Mount Information Store After a Restore Operation

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This article was previously published under Q328968

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Symptoms

When you try to mount an Exchange 2000 Server information store database in the Exchange System Manager after a restore operation, you may receive the following error message:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
ID no: c1041724
Exchange System Manager
Then, the following events are reported in the application event log: 
Event Type:	Error
Event Source:	MSExchangeIS Public Store
Event Category:	(6)
Event ID:	1197
Date:		9/9/2002
Time:		1:15:34 PM
User:		N/A
Computer:	<ServerName>
Description:
Database "First Storage Group\Public Folder Store (<ServerName>)" is too new to be upgraded.
For more information, click http://search.support.microsoft.com/search/?adv=1. 
					
Event Type:	Error
Event Source:	MSExchangeIS
Event Category:	(6)
Event ID:	9519
Date:		9/9/2002
Time:		1:15:34 PM
User:		N/A
Computer:	<ServerName>
Description:
Error 0x451 starting database "First Storage Group\Public Folder Store
(<ServerName>)" on the Microsoft Exchange Information Store. 
%3. 
For more information, click http://search.support.microsoft.com/search/?adv=1. 
					
Event Type:	Error
Event Source:	MSExchangeIS
Event Category:	(6)
Event ID:	9518
Date:		9/9/2002
Time:		1:15:35 PM
User:		N/A
Computer:	<ServerName>
Description:
Error 0x451 starting Storage Group /DC=COM/DC=PANTEC/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/cn=
First Organization AG/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE 
GROUP/CN=SERVERS/CN=<ServerName>/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP
on the Microsoft Exchange Information Store. %3.
For more information, click http://search.support.microsoft.com/search/?adv=1
Event Type:	Information
Event Source:	ESE98
Event Category:	(1)
Event ID:	103
Date:		9/9/2002
Time:		1:15:35 PM
User:		N/A
Computer:	<ServerName>
Description:
Information Store (1728) 0The database engine stopped the instance (%4).
For more information, click http://search.support.microsoft.com/search/?adv=1. 
Event Type:	Information
Event Source:	ESE98
Event Category:	(1)
Event ID:	101
Date:		9/9/2002
Time:		1:15:35 PM
User:		N/A
Computer:	<ServerName>
Description:
Information Store (1728) %3The database engine stopped.
For more information, click http://search.support.microsoft.com/search/?adv=1.

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Cause

This issue occurs if one or both of the following conditions are true:
  • After a system "crash," you rebuild your system and restore the Exchange database without applying the correct service pack (Store.exe version).

  • You restore the Exchange database on the recovery server without applying the correct service pack (Store.exe version).

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Resolution

To resolve this issue, use the following methods, as appropriate to your circumstances:
  • Try to upgrade the database to a new format. To do this, apply recent Exchange 2000 service packs or post-service pack information store hotfixes.

  • When you rebuild your system or restore to a recovery server, make sure that you have at least the same service-pack level or Store.exe version as that of your original Exchange Server system.

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More information

This issue occurs when you try to restore a pre-Service Pack 2 (SP2) database.

For additional information about restore issues with SP2-and-later databases, click the article number below to view the article in the Microsoft Knowledge Base:
316794� XADM: Exchange 2000 SP2 Does Not Allow You to Restore Exchange 2000 or Exchange 2000 SP1

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Keywords: KB328968, kbprb, kberrmsg

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Article Info
Article ID : 328968
Revision : 3
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 702