The event sink does not fire if you use ScanMail for Exchange

If you bind the Exchange Mobility event sink or any store event sink to a folder in a user's mailbox, and then use a move rule to move incoming messages to a folder, the event sink does not fire.

Note This problem occurs after you install Microsoft Exchange 2000 Server Service Pack 2 (SP2), set up an event sink on the store, and then install Trend Micro ScanMail for Exchange.

ScanMail for Exchange scans the message as expected, but the event sink does not fire. All other Inbox rules are processed. This issue only occurs with the move rule.

This problem occurs because of an issue with Exchange 2000 Server SP2 and ScanMail for Exchange, version 6.

Microsoft has made a hotfix available that resolves this problem. To obtain this hotfix, follow the instructions in the following Microsoft Knowledge Base article:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
For more information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: