Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Inconsistent search results when email body contains both English and non-English characters in Exchange Server 2013

Inconsistent search results when email body contains both English and non-English characters in Exchange Server 2013

View products that this article applies to.

Symptoms

In a Microsoft Exchange Server 2013 environment, search functionality in Outlook Web App fails when you search non-English words in an email message whose body contains both non-English characters (such as Chinese or Japanese) and English characters.

↑ Back to the top

Cause

When both Chinese-Japanese-Korean (CJK) and non-CJK languages are detected by Outlook Web App search, the first one is used instead of the CJK language. This may cause incorrect search results.

↑ Back to the top

Resolution

To fix this issue, install Cumulative Update 15 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

References

Learn about the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: kbsurveynew, kbfix, kbqfe, kbexpertiseadvanced, kb

↑ Back to the top

Article Info
Article ID : 3199519
Revision : 1
Created on : 1/7/2017
Published on : 12/13/2016
Exists online : False
Views : 272