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XL2000: You Receive an Application Error When You Quit Excel with SharePoint Portal Server Client


View products that this article applies to.

This article was previously published under Q319802

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Symptoms

If you quit Microsoft Excel after you open an .xls file that has a Microsoft Outlook Express envelope in Excel 2000 with Microsoft SharePoint Portal Server Client installed, Excel may generate the following application error:
Excel.exe - Application Error
-----------------------------------------------------------------
The instruction at "0x77fcb892" referenced memory at "0xXXXXXXXX".
The memory could not be "written"

Click on OK to terminate the application.
Click on CANCEL to debug the application. [OK] [Cancel]
The following event ID messages may be logged in the Application event log:
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Description:
Excel.exe - Application Error : The instruction at "0x77fcb892" referenced memory at "0xXXXXXXXX". The memory could not be "written"

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Resolution

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367� OFF2000: How to Obtain the Latest Office 2000 Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Size       File name     
   ----------------------------------------
   04-04-2002    1,864,092  Excel.msp
   04-04-2002    4,455,772  Excel_admin.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date        Version     Size       File name     
   --------------------------------------------
   03-04-2002  9.0.0.6328  7,159,853  Excel.exe
				

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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Keywords: KB319802, kboffice2000sp3fix, kboffice2000presp3fix, kbfix, kberrmsg, kbbug

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Article Info
Article ID : 319802
Revision : 5
Created on : 2/1/2007
Published on : 2/1/2007
Exists online : False
Views : 298