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FIX: Event ID 4999 for a System.FormatException error is logged in an Exchange Server 2013 environment

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Symptoms

In an Exchange Server 2013 environment, multiple services may log event ID 4999 for a System.FormatException error that resembles the following in the Application event log:
Log Name: Application
Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Description:
Watson report about to be sent for process id: 21820, with parameters: E12, c-RTL-AMD64, 15.00.1210.003, w3wp#MSExchangeServicesAppPool, M.E.Data.Directory, M.E.D.D.ADDataSession.ReadRangedAttribute, System.FormatException, 1e84, 15.00.1210.002.
ErrorReportingEnabled: False


Log Name: Application
Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Description:
Watson report about to be sent for process id: 9764, with parameters: E12IIS, c-RTL-AMD64, .RpcClientAccess.Ser15.00.1210.003, M.Evice, M.E.Data.Directory, M.E.D.D.ADDataSession.ReadRangedAttribute, System.FormatException, 5e34, 15.00.1210.002.
ErrorReportingEnabled: False

Note These messages may be logged several times a minute while the issue is occurring.

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Cause

This issue may occur when user accounts do not have the showInAddressBook attribute set. By default, all user accounts will be assigned to the following address books.

  • All mailboxes
  • All recipients
  • All users
  • Default global address list
  • Mailboxes

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Cumulative update information

For Exchange Server 2013

To resolve this issue, install Cumulative Update 15 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

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Workaround

To work around this issue, update the accounts to populate the showInAddressbook attribute with the correct value.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbsurveynew, kbnotautohotfix, kbqfe, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3189547
Revision : 1
Created on : 1/7/2017
Published on : 12/19/2016
Exists online : False
Views : 282