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Can't create a new send connector in Exchange Control Panel in Exchange Server 2013

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Symptoms

When you use Internet Explorer 11 to access the Exchange Control Panel (ECP) in a Microsoft Exchange Server 2013 environment, you can't successfully perform the following operations:
  • Create a new send connector or change the existing send connector
  • Add secondary SMTP address to a user mailbox

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Cause

This issue occurs because the ECP pop-up window request isn't handled reliably by Internet Explorer.  

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Resolution

To fix this issue, install Cumulative Update 13 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3164701
Revision : 1
Created on : 1/7/2017
Published on : 6/21/2016
Exists online : False
Views : 256