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Update 3 (KB3144617) for System Center 2012 R2 Service Manager Self Service Portal

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Introduction

This article describes the new features that are included and the issues that are fixed in Update 3 (KB3144617) for Microsoft System Center 2012 R2 Service Manager Self Service Portal. It also contains the installation instructions for this update.

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Other updates that are included

Note System Center 2012 R2 Service Manager Self Service Portal updates are cumulative. Therefore, this update contains a new payload together with the payload from following previous updates:
  • 3134286 Update 3134286 is available for the System Center 2012 R2 Service Manager Self-Service Portal
  • 3124091 A hotfix (build 7.5.3079.523) is available for the System Center 2012 R2 Service Manager Self-Service Portal

New feature improvements that are included

  • Attachments are now included in the Action log and can be downloaded.
  • The Must Vote and Has Veto information is added for reviewers in Review activities.
  • By default, the portal puts custom enumerations for My Request (incident and service requests) states in the Closed filter category. Now the portal also allows for customization to map-required custom states to the Active filter category.

Issues that are fixed

  • Multiple selections across pages in the Query UI do not work.
  • Enums in a list don't appear in the same order as they are shown on the console.
  • You cannot scroll to last item in Internet Explorer 10.
  • Selections of an optional query element in a request offering is not mapped to work item fields.
  • The Resolved Date property for an incident is not set while you're resolving an incident from the Self Service Portal.
  • When you author the request offering, custom properties cannot be mapped to an activity that's part of another activity.
  • The portal doesn't set the Actual End Date or Decision Date values for manual and review activities.
  • The portal displays an incorrect time when the server uses the 12 Hr (AM/PM) time format.
  • Request offerings and service offerings are unsorted (after this update, they are displayed alphabetically).
  • Page load fails with a JavaScript error when you click the Share icon for an item that has a single quotation mark (') in the title.
  • Marking a manual activity as failed moves it to the Completed state.
  • The Date Picker in a request offering form keeps the date only in U.S. format.
  • A request offering form crashes if it contains an empty Simple list form element.

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How to obtain and install Update 3 (KB3144617)

Download information

Update packages for Service Manager Self Service Portal are available from Microsoft Download Center.

Microsoft Download Center
Go to the following website to manually download the update package from the Microsoft Download Center:

Download Download the Service Manager Self Service Portal hotfix package now.

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Installation instructions
Note This update is only applicable for deployments running Microsoft System Center 2012 R2 Service Manager with Update Rollup 8 (new HTML self service portal) installed.
Before the installation
Before you apply this hotfix, if you made any customizations in the portal sidebar by using the steps mentioned in Customizing the left menu bar, you must backup the Views\Shared\Sidebar.cshtml file.

Installation
To install this update, follow these steps:
  1. Download the "SelfServicePortal_CU_KB3144617_amd64_7.5.3079.572.EXE" update on the server that hosts your Self Service Portal.
  2. Click Run as administrator.
  3. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

Verify the installation
To verify the successful installation of this hotfix:
  1. In Control Panel, open Programs and Features.
  2. Click View Installed Updates.
  3. If the following item is listed, the installation succeeded:

    Hotfix for Microsoft System Center Service Manager R2 Self Service Portal (KB3144617)

After the installation
After you apply this hotfix, follow these steps:
  1. If any customizations were backed up for the portal sidebar (as mentioned in the "Before the installation" section), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.
  2. Restart the server that hosts your portal IIS server.

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Files updated in this hotfix
Files that are changedFile sizeFile version
SelfServicePortalResources.cs.resx19,614
SelfServicePortalResources.da.resx19,259
SelfServicePortalResources.de.resx19,640
SelfServicePortalResources.el.resx21,984
SelfServicePortalResources.en.resx18,987
SelfServicePortalResources.es.resx19,558
SelfServicePortalResources.fi.resx19,410
SelfServicePortalResources.fr.resx19,551
SelfServicePortalResources.hu.resx19,646
SelfServicePortalResources.it.resx19,599
SelfServicePortalResources.ja.resx19,879
SelfServicePortalResources.ko.resx19,454
SelfServicePortalResources.nl.resx19,394
SelfServicePortalResources.no.resx19,213
SelfServicePortalResources.pl.resx19,663
SelfServicePortalResources.pt-BR.resx19,601
SelfServicePortalResources.pt.resx19,408
SelfServicePortalResources.resx19,088
SelfServicePortalResources.ru.resx21,315
SelfServicePortalResources.sv.resx19,253
SelfServicePortalResources.tr.resx19,474
SelfServicePortalResources.zh-CHS.resx18,883
SelfServicePortalResources.zh-CHT.resx18,999
Microsoft.EnterpriseManagement.NewSMPortal.SDKTransformer.dll70,6887.5.3079.572
Microsoft.EnterpriseManagement.NewSMPortal.SMPortalHelper.dll123,4247.5.3079.572
SelfServicePortalWebApp.dll67,6167.5.3079.572
main.css45,132
header.js17,525
index.js20,222
makeform.js13,444
seeall.js13,179
sidenavigator.js14,915
toss-notifs.js14,093
demo.css2,206
DetailsPopUp.cshtml2,273
GenericSearch.cshtml10,795
Index.cshtml1,334
MakeForm.cshtml29,316
Offerings.cshtml4,647
Query.cshtml2,794
ServiceRequestDetails.cshtml10,445
Article.cshtml11,618
Index.cshtml9,902
ActivityDetails.cshtml22,063
Index.cshtml12,908
Index.cshtml11,026
RequestDetails.cshtml16,135
Sidebar.cshtml4,337
_Layout.cshtml11,358

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Keywords: kbqfe, kbsurveynew, kbnotautohotfix, kbfix, kbexpertiseinter, atdownload, kb

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Article Info
Article ID : 3144617
Revision : 1
Created on : 1/7/2017
Published on : 5/11/2016
Exists online : False
Views : 305