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"Failed Search or Export" error occurs when an eDiscovery search in the Exchange Admin Center finishes

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Symptoms

You try to perform an eDiscovery search in the Exchange Admin Center (EAC) in an Exchange Server 2013 environment by using the following conditions:
  • The source mailbox is in an on-premises Exchange environment.
  • The on-premises Exchange environment has a cloud archive.

In this situation, the search finishes and you receive the following error message:

Failed Search or Export, Mailbox:/o=Contoso/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user::Item:::DocumentId:::ItemId: with error: [FailedToSearchMailboxes] Class ExtendedAttribute is only valid for Exchange version 1941996250 or later.

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Cause

This problem occurs when Autodiscover sends information that the Exchange Server 2013 eDiscovery function cannot handle well.

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Resolution

To fix this issue, install Cumulative Update 12 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbsurveynew, kbnotautohotfix, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3143710
Revision : 1
Created on : 1/7/2017
Published on : 3/15/2016
Exists online : False
Views : 285