A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MDAC service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Version File name Size
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26-NOV-2001 8.2.8126.0 Msxml2.dll 689,424
26-NOV-2001 8.2.8126.0 Msxml2a.dll 22,288
26-NOV-2001 8.2.8126.0 Msxml2r.dll 38,160
26-NOV-2001 8.2.8126.0 Xmlinst.exe 26,384
To install this fix, follow these steps:
- Close all applications that might be using the XML parser.
- Rename the original files, which can be found in the %windir%\System32 folder.
- Copy the files provided by the fix into the same folder.
NOTE: If the files to be replaced are still in use, you can restart the computer in Safe Mode to make sure that the files are not locked by any running processes.