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Email message body is garbled when the Russian version of Outlook is used in Exchange Server

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Symptoms

Consider the following scenario:
  • You are running Microsoft Outlook in Online Mode in an Exchange Server or Office 365 environment.
  • The Preferred encoding for outgoing messagesoption in Outlook is set to KOI8-R (the default encoding setting for the Russian version of Outlook).
  • You create a message that contains some Russian characters, and then you save it as draft.
In this scenario, the body of the message is garbled after you send this draft.

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Cause

This issue occurs because the Exchange server does not update the character set in the PR_BODY_HTML property when the server changes the character set in the PR_INTERNET_CPID property. Therefore, the message body is garbled when Outlook tries to display it.

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Resolution

Configure the Outlook client to use UTF-8 for the Preferred encoding for outgoing messages option. To do this, follow these steps:
  1. In Outlook, select File>Option>Advanced.
  2. In the International options section, set the Preferred encoding for outgoing messages option to UTF-8.

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More Information

For more information about content conversion, see Content conversion.

For more information about the PidTagBodyHtml canonical property, see PidTagBodyHtml canonical property.

For more information about message-encoding options, see Message-encoding options.

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Keywords: kbsurveynew, kbtshoot, kbexpertiseinter, kb

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Article Info
Article ID : 3140296
Revision : 1
Created on : 1/7/2017
Published on : 2/25/2016
Exists online : False
Views : 252