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  2. Both read receipts and Not-read receipts are generated when an email is read through IMAP or POP in Exchange Server 2013

Both read receipts and Not-read receipts are generated when an email is read through IMAP or POP in Exchange Server 2013

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Symptoms

Assume that you run the set-ImapSettings -SuppressReadReceipt $true cmdlet to enable read receipts in a Microsoft Exchange Server 2013 environment. When a recipient reads and then deletes the email in an Internet Message Access Protocol (IMAP) or a Post Office Protocol (POP) client, you receive a read receipt and a not read receipt. The symptom confuses you whether the recipient has read the email.

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Cause

This issue occurs because the enabled SuppressReadReceipt setting causes neither pending read receipt nor NotRead receipt flags to be cleared from the email when the email is read by a recipient.

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Resolution

To fix this issue, install Cumulative Update 12 or a later cumulative update for Exchange Server 2013.

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Workaround

To work around this issue, run the Set-ImapSettings -SuppressReadReceipt $false cmdlet.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3137380
Revision : 1
Created on : 1/7/2017
Published on : 3/15/2016
Exists online : False
Views : 283