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EdgeTransport.exe crashes when you view details of messages in the poison message queue

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Symptoms

In an Exchange Server 2013 environment, when you try to view the details of messages in the poison message queue by using one of the following methods, EdgeTransport.exe crashes:
  • Queue viewer console
  • Get-Message cmdlet when you're using the Message ID option in the Exchange Management Shell

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Cause

This issue occurs because, when you access a poison message by specifying Message ID, an internally used counter value is not incremented. In this situation, an exception occurs and EdgeTransport.exe crashes.

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Resolution

To fix this issue, install Cumulative Update 12 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

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Workaround

To work around this issue, use the -queue option instead of the Message ID option as in the following example:

get-message -queue server_name\poison

Note There is no workaround when you use the Queue Viewer console.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbsurveynew, kbnotautohotfix, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3134952
Revision : 1
Created on : 1/7/2017
Published on : 3/15/2016
Exists online : False
Views : 238