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"Pin to Start" option is unavailable after you deploy Microsoft Intune whitelist policy on Windows Phone

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Symptoms

After you deploy a Microsoft Intune policy to whitelisted applications on Windows Phone, the Pin to Start option is unavailable (appears dimmed). Additionally, any URLs that had previously been pinned are also unavailable.

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Cause

This issue occurs because the whitelist policy disables the background application that handles site pinning.

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Resolution

To resolve this issue, make sure that the background application that handles site pinning is whitelisted. To add the application to the list of whitelisted apps, follow these steps:
  1. In the Microsoft Intune administration console, go to Policy -> Configuration Policy.
  2. In the list of policies, select your Windows Phone Configuration Policy for whitelisting. 
  3. Click Edit.
  4. Scroll down, and then click Add.
  5. In the *Name field, provide a descriptive name for the app, such as "Site Pinning."
  6. In the *App URL field, enter http://www.windowsphone.com/fd99943e-329b-4222-bf67-5f680968e3b3.
  7. Click OK, and then click Save Policy.
  8. Deploy your revised policy.

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Keywords: kbexpertiseadvanced, kbsurveynew, kbtshoot, kb

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Article Info
Article ID : 3123070
Revision : 1
Created on : 1/7/2017
Published on : 12/3/2015
Exists online : False
Views : 281