Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Error code 86000c09 when Activesync devices try to sync with Exchange Server 2013

Error code 86000c09 when Activesync devices try to sync with Exchange Server 2013

View products that this article applies to.

Symptoms

Mobile devices cannot connect to Exchange Server 2013 by using ActiveSync. Additionally, they cannot sync email at random intervals. In this situation, you receive the following error message:

We're having problem connecting to< server name>. contact a support person or your service provider 
Error Code: 86000C09

↑ Back to the top

Resolution

To resolve this issue, install Cumulative Update 10 for Exchange Server 2013.

↑ Back to the top

Keywords: kb

↑ Back to the top

Article Info
Article ID : 3097697
Revision : 1
Created on : 1/7/2017
Published on : 9/29/2015
Exists online : False
Views : 208