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Microsoft Exchange Health Manager service stops unexpectedly on Exchange Server 2013 Edge Transport server

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Symptoms

When you try to restart the service on an Edge Transport server that has Microsoft Exchange Server 2013 Cumulative Update 6 installed, the restart operation fails, and you receive the following error message:
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Services
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Windows could not start the Microsoft Exchange Health Manager service on Local Computer.
Error 1075: The dependency service does not exist or has been marked for deletion.
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OK  
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Additionally, an event ID 7003 entry that resembles the following is logged in the System log: 

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Cause

This is a code issue.

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Resolution

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To work around this issue, follow these steps: 
  1. On the Edge Transport server, open Registry Editor.
  2. Locate and then select the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeHM
  3. Double-click the DependOnService registry entry, and then removeMSExchangeADTopology in the Value data box.
  4. Restart the server.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbsurveynew, kbexpertiseadvanced, kbprb, kbtshoot, kb

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Article Info
Article ID : 3017629
Revision : 1
Created on : 1/7/2017
Published on : 11/24/2014
Exists online : False
Views : 259