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Event ID 4999 and 4401 when the Microsoft Exchange Replication service crashes in Exchange Server 2013

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Symptoms

In a Microsoft Exchange Server 2013 environment, the Microsoft Exchange Replication service crashes frequently after you install Cumulative Update 6 for Exchange Server 2013.

Additionally, the following events are logged in the Application log in Event Viewer:

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Cause

This issue occurs because of old failure entries in the crimson channel log.

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Resolution

To resolve this issue, install Cumulative Update 7 for Exchange Server 2013.

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Workaround

To work around this issue, clear the entries from the crimson channel log that stores mailbox database failure items.

To do this, follow these steps:
  1. On the problem server, open an elevated command prompt.
  2. Run the following command to clear the even entries from the crimson channel log:
    Wevtutil.exe cl "Microsoft-Exchange-MailboxDatabaseFailureItems/Operational"

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3003580
Revision : 1
Created on : 1/7/2017
Published on : 3/11/2016
Exists online : False
Views : 335