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Cross-premises archive issues in Exchange Server 2010 and Exchange Server 2013

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Symptoms

Assume that you deploy cross-premises archives with Microsoft Exchange Server 2010 or Microsoft Exchange Server 2013 on-premises. Exchange Server 2010 and Exchange Server 2013 have the following reduced functionality dealing with cross-premises archives.

For Exchange Server 2010
  • You cannot use Outlook Web App to copy or move items between on-premises mailboxes and online archive mailboxes.

For Exchange Server 2013 without Service Pack 1 (SP1)
  • You cannot copy search results from online archive mailboxes.
  • You cannot export PST files from online archive mailboxes.

Note There is no reduced functionality if you deploy Exchange Server 2013 SP1 on-premises.

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Resolution

Microsoft acknowledges that this is an issue in Exchange Server 2010. 

To resolve these issues in Exchange Server 2013, install Service Pack 1.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbprb, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2988441
Revision : 2
Created on : 8/13/2020
Published on : 8/13/2020
Exists online : False
Views : 220