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  2. The ServerWideOffline component is set to Inactive after Exchange Server 2013 prerequisite check fails

The ServerWideOffline component is set to Inactive after Exchange Server 2013 prerequisite check fails

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Symptoms

When you try to upgrade a Microsoft Exchange Server 2013 server by using a setup file in your environment, the setup of the prerequisite check fails. In this situation, the ServerWideOffline component is set to Inactive.

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Cause

This issue occurs because the state of the server becomes inactive after the setup fails, and it cannot be restored automatically.

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Resolution

To resolve this issue, install the following cumulative update:
2961810 Cumulative Update 6 for Exchange Server 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the server Component states, go to the following Microsoft website:
General information about server component States in Exchange Server 2013

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Keywords: kbqfe, kbfix, kbexpertiseadvanced, kbsurveynew, kb

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Article Info
Article ID : 2983422
Revision : 1
Created on : 1/7/2017
Published on : 8/26/2014
Exists online : False
Views : 366